Our product detail pages contain all relevant information about the product.
Do You have some more questions?
Contact us by mail: info@blackyak.de
PRODUCT
Where can I find technical information about the product?
What materials does BLACKYAK use for clothing?
On our product page you will find detailed information on the materials used.
If these are not enough for you, you can contact us at any time.
Where can I find information about sizes?
What is the cut of BLACKYAK products?
BLACK YAK products can be divided into 4 different cuts.
You can find an overview HERE.
Are there differences between the European and the Asian collection?
On our homepage you will only find articles from the European collection.
The Asian collection is only available in Asia and has a cut that is adapted to the Asian body proportions.
Where can I find information on the use of the product?
You can find information about the use and the field of application on the respective product detail page.
You can also filter your suitable product specifically by application.
You can also filter your suitable product specifically by application.
Where can I find information on the care and cleaning of the product?
HERE you will find detailed washing and care instructions.
Where can I find the product I am looking for?
If you already know the name or the style number of the product you are lookin for, you can find it with the help of our search function on the top right.
If you don't know the name, you can use the filters in our store to narrow down the products to find the one you're looking for.
What can I do if I have difficulties with the product quality?
Your product does not deliver what it promises? Our repair service in the Product Lab helps you!
I have a new product idea, who can I send it to?
Our product developers are always happy to receive inspiration.
Just send an e-mail to info@blackyak.de
Just send an e-mail to info@blackyak.de
REPAIR SERVICE
My BLACKYAK product needs to be repaired, how do I proceed?
You can find all important information about the Repair Service HERE.
Can my damaged BLACKYAK product be repaired, even if it is old?
We want our products to last as long as possible and will do our best to repair your product, no matter how old it is.
Every single case is evaluated by our professionals in the Product Lab. After that, you will get a detailed feedback on how to proceed.
You can find more information HERE.
Do I have to wash my product before sending it for repair?
Yes, we repair only clean products. Many repairs on dirty garments can not be done properly and affect the durability and quality of the repair.
Are there any guarantees for my repair?
Yes, we have a 2 year warranty on our repairs.
If your repair has a defect, you can send in the product and we will repair it free of charge.
How long do repairs take?
Upon receipt in our Product Lab, we will make every effort to repair returned items within 10 business days.
What does my repair cost at BLACKYAK?
The prices for repairs vary per case. After assessing your damage, we will send you a cost estimate. Only with your final approval the damage will be professionally repaired.
Where will my BLACKYAK product be repaired?
more information about our In-House Product Lab can be found HERE.
YOUR ORDER
Where can I find the tracking number?
As soon as the goods are shipped, you will receive an e-mail from us with the tracking number of the respective shipping service provider.
How do I proceed with a return?
You can find all the information about returns HERE.
Which countries do you deliver to?
You can find an overview HERE.
How much are the shipping costs?
You can find an overview HERE.
An item is no longer available on the homepage in size and color. What now?
In this case, we unfortunately no longer have the item in question in stock. To make sure you get the item you want next time, subscribe to our newsletter. Here you will be the first to know about new launches, exciting product details, BLACKYAK insights and discount promotions.
Can I order by phone?
Unfortunately no.
However, our support is always available by email at info@blackyak.de for questions about your order.
However, our support is always available by email at info@blackyak.de for questions about your order.
OTHERS
What criteria do you use to promote individuals and athletes?
We love to work with people who share our passion and values and are passionate about our products.
Write us an email at info@blackyak.de with the important info about you and your outdoor love.
Write us an email at info@blackyak.de with the important info about you and your outdoor love.
What criteria do you use for your events?
We are looking forward to your idea. Just send us an email to info@blackyak.de
Where can I report bugs or give feedback about the website?
Always send feedback and inspiration to info@blackyak.de
How can I get in touch with you?
The easiest way is by e-mail to info@blackyak.de
How is BLACKYAK involved in social issues and sustainability?
HERE you can find more info about sustainability and social projects at BLACKYAK.
What do I do if I don't find an answer to my question here?
If you can't find the answer to your question here, we recommend that you contact us directly by email at info@blackyak.de
