Returning a product
Items that you have ordered via www.blackyak.de can be returned to us within 30 days of receipt of the goods. Use the return documents from your package and enclose them with the return.
The purchase amount will be refunded to you within 14 days of receipt of your return.
Note: A refund of the purchase price can only be made if your product
- Is in intact, perfect and unworn condition
- Has the original label
- It is packed in the original box
Used, worn, washed or damaged products are non-returnable.
Returns – step by step
Fill out the return slip, stating the reason and quantity, and enclose it
these with the items in the package.
2. Return address:
Please always send the return to the following address:
GROUP 7 AG
Returns within Germany are free of charge from an order value of 90 euros.
Use the enclosed UPS package label. Otherwise, commission a parcel service provider of your choice for a fee.
It is best to keep your receipt until we have confirmed your return by email.
If you have any questions, please do not hesitate to contact us.