How do I send merchandise back?
If you wish to return goods, please follow the steps below:
Returns - step by step
1. Packing: Fill out the return bill with reason and quantity and put it with the items in the package.
2. Return address: Please send the return to the following address:
Große Hohl 6
3. Shipping: Returns within Germany are free of charge from an order value of 90 Euro, use the enclosed UPS package label. Otherwise you can order a parcel service of your choice at your own expense. It is best to keep your receipt until we have confirmed your return by e-mail.
UPS Pickup: Dial the phone number for the Customer Service Center on your return label and request UPS to pick up your return.
Submit the return shipment at a UPS access point: Hand in your package at a UPS access point of your choice. You can find one of over 2,000 UPS Points at https://www.ups.com/dropoff.
- You may also call the customer service so that we can assist you in getting your returns on their way:
Money and Return
If you wish to withdraw from the purchase agreement within the legal deadline (comp. Cancellation Policy) or within 21 days you will get your purchase price back without delay after the receipt of the returned merchandise.
Right to return within 21 days
- The customer may, in addition and irrespective of the statutory right of withdrawal, return the entire merchandise or individual items by return delivery to the supplier commissioned with the delivery of the merchandise within the period from the 15th to the 21st day after receipt. The precondition is that the respective items are unused and undamaged. Shrink wrapped or sealed merchandise can only be returend if the plastic wrapping or the seal is undamaged. There is, further, no right to return merchandise manufactured according to the customer's specifications or customised for the customer's individual requirements or not suitable for return due to its properties.
- The return of the merchandise to our supplier will be at the expense and at the risk of the customer. The customer will be informed about the name and address of the supplier upon concluson of the agreement at the latest. The customer may use our Online Return Service for the return delivery.
- If the customer makes use of the right to return according to No. IV.1 of the present GTC we will return the purchase price already paid for the returned merchandise to the customer. Shipping costs paid by the customer will not be refunded.
- The above conditions do not affect the customers' statutory rights, particularly their right of withdrawal according to No. III of the present GTC as well as, possibly, claims for defects.