BLACKYAK REPAIR CENTER
FOR THE SAKE OF THE ENVIRONMENT
What is sustainable is what lasts. Products that need to be replaced after just one or two years leave an ecological footprint that we would like to avoid. That's why we develop and design our products to be robust and durable, to provide lasting protection against wind, rain and cold, and to be easy to clean. Nevertheless, it can happen that a seam comes loose, crampons damage the material, a sharp-edged rock damages a down chamber or functionality is limited due to improper handling. For such cases there is the BLACKYAK Repair Center. For an even longer life of all BLACKYAK products.
In the middle of Munich, more precisely on Leopoldstraße, our team of specialists repairs small and large damages to your BLACKYAK clothing. With the help of various sewing machines, ironing stations, seam-bonding machines and other special equipment, full functionality can be guaranteed again after the repair.
THE REPAIR PROCESS
IS SIMPLE AND
- Wash your product. You can find washing instructions here.
- If you purchased your product from a retailer, please return your product there. Retailers will arrange the shipping.
- If you purchased your product online, please contact us via e-mail (firstname.lastname@example.org) with a description of the defect and detailed photos as well as a copy of your invoice.
- In the BLACKYAK Repair Center, our experts will examine your product and consult with you or your dealer to decide whether a repair is possible under warranty or if there is a cost associated.
- If the repair is approved, it is carried out within eight working days.
- Your product will then be returned to you or your dealer.